Participant Incident Management

At Unique Care Group, your safety and happiness are our top priorities. This guide is designed to help you understand what to do if something goes wrong, and how we will support you through it.
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Understanding Incident Management at Unique Care Group

At Unique Care Group, your safety and happiness are our top priorities. This guide is designed to help you understand what to do if something goes wrong, and how we will support you through it.

What is an Incident?

An incident is any event that shouldn’t happen, including:

  • Harm or potential harm to you or others
  • Damage or loss of property
  • Situations where someone is hurt or could have been hurt
  • Serious issues like abuse, neglect, or if someone is seriously injured

Types of Incidents

Incidents can vary widely, but they include:

  • Experiencing or witnessing harm or abuse
  • Property damage or loss
  • Medical errors, like taking the wrong medication
  • Changes that could harm you, like unexpected changes in support
  • Illegal activities

How to Report an Incident

If you or someone else is involved in an incident, it’s important to let us know right away. You can:

  • Talk to a staff member
  • Send us an email
  • Give us a call

Our Response to Incidents

We take every report seriously and aim to respond as quickly as possible. For less serious incidents, our team will work directly with everyone involved to find a solution. For more serious or “reportable incidents,” we must also notify authorities like the Police and the NDIS Quality and Safeguarding Commission.

Information We Need

To help you effectively, we need details about the incident, such as:

  • What happened and how
  • When and where the incident occurred
  • Who witnessed it
  • When you reported it

How We Support You

Your well-being is our concern. We will:

  • Ensure your safety
  • Support your health and recovery
  • Work with you and your advocate to address the incident
  • Implement changes to prevent future incidents, which may include updating our policies or training our staff

Feedback and Improvement

We welcome your feedback on how we handle incidents. If you’re not satisfied with our response, we encourage you to contact the NDIS Quality and Safeguards Commission. We’re here to assist with this process too.

Contacting Us

For more information, assistance, or to report an incident, please reach out to us:

Your safety, happiness, and well-being are our main concerns. Unique Care Group is committed to managing incidents effectively to ensure a safe and supportive environment for everyone.

Explore Our Services at Unique Care Group

At Unique Care Group, we’re committed to providing supportive services tailored to meet your unique needs. Our wide range of services ensures that no matter your journey, you have the guidance and support you require to live your best life.

Support Coordination 
Ease into your NDIS plan with our Support Coordination services. Whether you’re looking for Level 2 or Level 3 support, our team is here to simplify the process, helping you understand and utilise your plan effectively.

Recovery Coaching
Journey towards wellbeing with the aid of our Recovery Coaches. Specialising in psychosocial support, they’re equipped to guide you through the recovery process, fostering resilience and empowerment every step of the way.

Justice System Support
Transitioning back into the community can be challenging. Our Justice System Support service is designed for individuals reintegrating from justice or correctional systems, offering the understanding and assistance needed during this time.

Community Connection
Dive into the heart of your community with our Community Connection services. Tailored to your personal goals, our specialist team connects you with community services, ensuring a supportive network and enriching experiences.

Skill Development
Empowerment through learning is at the core of our Skill Development activities. Aimed at enhancing the abilities of individuals with disabilities, these activities are designed to foster independence and confidence.

NDIS Mentoring
Navigate your NDIS journey with confidence. Our mentoring services are here to assist participants in overcoming challenges and making informed, positive decisions for a fulfilling life.

NDIS & Disability Transport
Our Transport solutions prioritise your independence and ease of access to the community. Designed with your needs in mind, we ensure that getting around is convenient, safe, and tailored to your lifestyle.

Planning and Budgeting
Master your finances with our Planning and Budgeting support. We guide you through daily spending and financial planning, empowering you to manage your resources wisely and with confidence.

Daily Activities
Live independently with our Daily Activities assistance. From personal care tasks to day-to-day routines, our support is designed to encourage self-reliance in all aspects of daily living.

At Unique Care Group, your journey is our priority. With a focus on empowering individuals and connecting communities, we’re here to support you at every step. Reach out to us to discover how our services can enhance your life.


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