Participants Privacy

Unique Care Group values your privacy and the safety of your personal information. We've created this guide to explain how we protect your information and what your rights are.
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Understanding Your Privacy at Unique Care Group

Unique Care Group values your privacy and the safety of your personal information. We’ve created this guide to explain how we protect your information and what your rights are.

Why Privacy Matters

Your privacy is about keeping your personal information safe. We respect your information by:

  • Only sharing it if you say it’s okay or if we have to by law.
  • Keeping your information in a safe place.

What is Personal Information?

Personal information is all about you! This includes:

  • Your name, birth date, and contact details.
  • Information about your health, beliefs, and family health.
  • Any other sensitive information that’s personal to you.

We keep this information private to protect you from discrimination or embarrassment.

Your Rights

The Privacy Act 1988 protects your personal information. We’ll only collect information if you’re okay with it or if the law allows us to. If you choose not to share your information, we might not be able to provide the best service for you.

What You Can Expect From Us

  • We’ll explain how we use your information.
  • We’re here to help if you have any concerns or need an interpreter.
  • Our team signs a confidentiality agreement to keep your information safe.

Collecting and Using Your Information

We collect personal information to:

  • Handle complaints.
  • Arrange services and programs.
  • Tailor support to your needs.

We get this information from you, your legal guardian, or sometimes other organizations or the government.

Sharing Your Information

We might share your information to provide you services, but only with your consent. We’ll ask you to sign a Customer Consent form that explains who we share your information with. In some cases, we might have to share your information without your permission, like if we’re worried about someone’s safety.

How We Protect Your Information

We take lots of steps to keep your information safe, like locking filing cabinets and using strong computer security. If something goes wrong and your information is at risk, we’ll let you know.

Accessing Your Personal Information

If your details change, tell us so we can keep our records up to date. If you want to see your personal information, contact our Human Resources team. You’ll need to show ID to access your information.

Need to Talk?

If you have questions or concerns about your privacy, please contact us:

And if you’re not happy with how we handle your privacy, you can speak to the NDIS Quality and Safeguards Commission.

This guide is all about making sure you feel confident that your personal information is safe with us.

Explore Our Services at Unique Care Group

At Unique Care Group, we’re committed to providing supportive services tailored to meet your unique needs. Our wide range of services ensures that no matter your journey, you have the guidance and support you require to live your best life.

Support Coordination 
Ease into your NDIS plan with our Support Coordination services. Whether you’re looking for Level 2 or Level 3 support, our team is here to simplify the process, helping you understand and utilise your plan effectively.

Recovery Coaching
Journey towards wellbeing with the aid of our Recovery Coaches. Specialising in psychosocial support, they’re equipped to guide you through the recovery process, fostering resilience and empowerment every step of the way.

Justice System Support
Transitioning back into the community can be challenging. Our Justice System Support service is designed for individuals reintegrating from justice or correctional systems, offering the understanding and assistance needed during this time.

Community Connection
Dive into the heart of your community with our Community Connection services. Tailored to your personal goals, our specialist team connects you with community services, ensuring a supportive network and enriching experiences.

Skill Development
Empowerment through learning is at the core of our Skill Development activities. Aimed at enhancing the abilities of individuals with disabilities, these activities are designed to foster independence and confidence.

NDIS Mentoring
Navigate your NDIS journey with confidence. Our mentoring services are here to assist participants in overcoming challenges and making informed, positive decisions for a fulfilling life.

NDIS & Disability Transport
Our Transport solutions prioritise your independence and ease of access to the community. Designed with your needs in mind, we ensure that getting around is convenient, safe, and tailored to your lifestyle.

Planning and Budgeting
Master your finances with our Planning and Budgeting support. We guide you through daily spending and financial planning, empowering you to manage your resources wisely and with confidence.

Daily Activities
Live independently with our Daily Activities assistance. From personal care tasks to day-to-day routines, our support is designed to encourage self-reliance in all aspects of daily living.

At Unique Care Group, your journey is our priority. With a focus on empowering individuals and connecting communities, we’re here to support you at every step. Reach out to us to discover how our services can enhance your life.


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