Participants’ Rights

At Unique Care Group, we believe in supporting your rights and dignity. This guide is about understanding and respecting your rights as a participant in our services.
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Understanding Your Rights

At Unique Care Group, we believe it’s crucial for you to know your rights. This guide explains them in a way that’s easy to understand. If you need help reading this, a friend, family member, or support person can assist.

Why This Matters

This guide is about your rights as an individual. Our society’s laws respect the rights of people with disabilities, ensuring you’re included in community life just like anyone else. Here’s what you should expect:

Your Rights Include:

  • Receiving Quality Services: You deserve good services tailored to your needs.
  • Making Choices: You have the right to make your own decisions and control your life and the supports you use.
  • Safety: No one is allowed to harm you in any way.
  • Taking Risks: It’s okay to try new things and take risks sometimes.
  • Seeking Support: You can seek support from family, friends, or an advocate.
  • Working with Services: You can work with other services if that helps you achieve your goals.
  • Making Complaints: If something’s not right, you have the right to make a complaint.

Our Commitment to You:

  • Privacy: We respect your privacy at all times.
  • Freedom to Speak Up: Your voice is important, and we encourage you to speak up.
  • Respect in Decision-Making: We respect everything about you, including your age, gender, cultural background, religion, sexuality, and marital status when you make choices and decisions.

Facing Discrimination or Bullying?

If you face discrimination or bullying because of your disability, you have the right to complain to the Australian Human Rights Commission at 1300 369 711.

Not Happy? Let Us Know

If you’re not satisfied or if you have concerns, don’t hesitate to contact us:

For further assistance, you can also reach out to the NDIS Quality and Safeguards Commission.

Your rights are at the heart of everything we do at Unique Care Group. Understanding and exercising your rights ensures you have the best possible experience with our services.

Explore Our Services at Unique Care Group

At Unique Care Group, we’re committed to providing supportive services tailored to meet your unique needs. Our wide range of services ensures that no matter your journey, you have the guidance and support you require to live your best life.

Support Coordination 
Ease into your NDIS plan with our Support Coordination services. Whether you’re looking for Level 2 or Level 3 support, our team is here to simplify the process, helping you understand and utilise your plan effectively.

Recovery Coaching
Journey towards wellbeing with the aid of our Recovery Coaches. Specialising in psychosocial support, they’re equipped to guide you through the recovery process, fostering resilience and empowerment every step of the way.

Justice System Support
Transitioning back into the community can be challenging. Our Justice System Support service is designed for individuals reintegrating from justice or correctional systems, offering the understanding and assistance needed during this time.

Community Connection
Dive into the heart of your community with our Community Connection services. Tailored to your personal goals, our specialist team connects you with community services, ensuring a supportive network and enriching experiences.

Skill Development
Empowerment through learning is at the core of our Skill Development activities. Aimed at enhancing the abilities of individuals with disabilities, these activities are designed to foster independence and confidence.

NDIS Mentoring
Navigate your NDIS journey with confidence. Our mentoring services are here to assist participants in overcoming challenges and making informed, positive decisions for a fulfilling life.

NDIS & Disability Transport
Our Transport solutions prioritise your independence and ease of access to the community. Designed with your needs in mind, we ensure that getting around is convenient, safe, and tailored to your lifestyle.

Planning and Budgeting
Master your finances with our Planning and Budgeting support. We guide you through daily spending and financial planning, empowering you to manage your resources wisely and with confidence.

Daily Activities
Live independently with our Daily Activities assistance. From personal care tasks to day-to-day routines, our support is designed to encourage self-reliance in all aspects of daily living.

At Unique Care Group, your journey is our priority. With a focus on empowering individuals and connecting communities, we’re here to support you at every step. Reach out to us to discover how our services can enhance your life.


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