Rights and Responsibilities of Carers and Support Persons

Carers and support persons, especially those who are young, have special needs and are entitled to special support and consideration.
Two people in black jackets and helmets are riding horses in a forested area with tall trees and green foliage, embodying the rights and responsibilities of carers and support persons as they guide their equine companions through nature's serenity.

Unique Care Group acknowledges the contributions and expertise of informal, professional, non-professional, and statutory carers and support persons. The Australian government and community should always endeavour to assist carers and support persons in their roles. Carers and support persons, especially those who are young, have special needs and are entitled to special support and consideration.

Carers and support persons have the right to:

  • Respect for their individual human worth and dignity.
  • Respect for their privacy.
  • Respect for their confidentiality.
  • Comprehensive information, education, training, and support to facilitate their care and support roles.
  • Receive services that assist them to provide care and support.
  • Contribute to and participate in the development of social, health, and mental health policy.
  • Place limits on their availability to the mental health consumer.
  • Access mechanisms of complaint and redress if they are dissatisfied with the treatment or support provided to the mental health consumer.
  • Receive support for their own difficulties that may be generated through the process of supporting, caring for, or acting as an advocate for the mental health consumer.
  • Provide information concerning family relationships and any matters relating to the mental state of the mental health consumer to health service providers.

With the consent of the mental health consumer, and where it is appropriate to do so in accordance with legislation and policy, guardians, carers, and support persons have the right to:

  • Contact the mental health consumer while they are undergoing treatment.
  • Participate in treatment decisions and decisions about ongoing care.
  • Seek and receive additional information about the mental health consumer’s support, care, treatment, rehabilitation, and recovery.
  • Be consulted by service providers about treatment approaches being considered for the mental health consumer.
  • Arrange support services for the mental health consumer, such as respite care, counselling, and community care facilities.
  • Be provided with any information that the mental health consumer requests they should receive.

Carers and support persons have the responsibility to:

  • Respect the humanity and dignity of the mental health consumer.
  • Consider the opinions and skills of professional and other staff who provide assessment, individualised care planning, support, care, treatment, recovery, and rehabilitation services to mental health consumers.
  • Cooperate, as far as is possible, with reasonable programs of assessment, individualised care planning, support, care, treatment, recovery, and rehabilitation.

Families, guardians, carers, and support persons of children and young people have the responsibility to obtain appropriate professional assistance if they believe that a child or young person has a mental health problem or a mental illness.

Organisations that can assist carers:

Carers ACT: www.carersact.org.au or phone: 02 9296 9900 PFLAG (Parents and Friends of Lesbians and Gays): pflagaustralia.org.au/about ADACAS (ACT Disability Aged Carer Advocacy Service): Free advocacy and information to people with a disability, people experiencing mental ill health, older people, and carers, www.adacas.org.au

If you, or someone you know, is at risk of harm please contact the below services:

  • In an emergency, please contact 000
  • QLife | Open 3pm – midnight | 1800 184 527 | qlife.org.au
  • Lifeline | Open 24/7 | 13 11 14 | www.lifeline.org.au
  • Domestic Violence Crisis Service| Open 24/7 | (02) 6280 0900 | dvcs.org.au
  • Access Mental Health on 1800 629 354 or 02 6205 1065. Access Mental Health offer mental health services that are available 24 hours a day, 7 days a week. These services give you access to assessment and treatment services and offer advice and information on a range of mental health issues.

For those aged under 25, there are also the following services available:

Explore Our Services at Unique Care Group

At Unique Care Group, we’re committed to providing supportive services tailored to meet your unique needs. Our wide range of services ensures that no matter your journey, you have the guidance and support you require to live your best life.

Support Coordination 
Ease into your NDIS plan with our Support Coordination services. Whether you’re looking for Level 2 or Level 3 support, our team is here to simplify the process, helping you understand and utilise your plan effectively.

Recovery Coaching
Journey towards wellbeing with the aid of our Recovery Coaches. Specialising in psychosocial support, they’re equipped to guide you through the recovery process, fostering resilience and empowerment every step of the way.

Justice System Support
Transitioning back into the community can be challenging. Our Justice System Support service is designed for individuals reintegrating from justice or correctional systems, offering the understanding and assistance needed during this time.

Community Connection
Dive into the heart of your community with our Community Connection services. Tailored to your personal goals, our specialist team connects you with community services, ensuring a supportive network and enriching experiences.

Skill Development
Empowerment through learning is at the core of our Skill Development activities. Aimed at enhancing the abilities of individuals with disabilities, these activities are designed to foster independence and confidence.

NDIS Mentoring
Navigate your NDIS journey with confidence. Our mentoring services are here to assist participants in overcoming challenges and making informed, positive decisions for a fulfilling life.

NDIS & Disability Transport
Our Transport solutions prioritise your independence and ease of access to the community. Designed with your needs in mind, we ensure that getting around is convenient, safe, and tailored to your lifestyle.

Planning and Budgeting
Master your finances with our Planning and Budgeting support. We guide you through daily spending and financial planning, empowering you to manage your resources wisely and with confidence.

Daily Activities
Live independently with our Daily Activities assistance. From personal care tasks to day-to-day routines, our support is designed to encourage self-reliance in all aspects of daily living.

At Unique Care Group, your journey is our priority. With a focus on empowering individuals and connecting communities, we’re here to support you at every step. Reach out to us to discover how our services can enhance your life.


More Posts

Five individuals are standing in front of a booth labeled "Unique Care Group" at an event. The booth, offering Justice Support Coordination, has a banner and informational materials on a table. Balloons are visible in the background.

Your Trusted Partner in Justice Support Coordination

Justice system support coordination is not just a service; it’s a commitment to empowerment. Unique Care Group’s team of specialists is equipped with the knowledge and empathy needed to support clients comprehensively

Send Us A Message

Scroll to Top